Privacy Policy

At Caveroo.in, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, Caveroo.in.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or subscribe to our updates, we may collect certain information necessary to provide our services.

Personal Information

This may include:

• Full name
• Email address
• Mobile/phone number
• Billing address
• Shipping/delivery address
• Postal code
• Order and purchase details
• Information you provide when contacting our customer support team

Payment Information

When you make a payment on Caveroo.in, your payment may be processed through a third-party payment gateway such as Razorpay.

We do not directly collect or store your complete credit card, debit card, banking password, UPI PIN, or other sensitive payment credentials on our website.

Payment information is processed by the applicable payment service provider in accordance with its own privacy and security policies.

2. How We Use Your Information

We may use the information collected from you for the following purposes:

• To process and fulfill your orders
• To arrange delivery of purchased products
• To confirm and communicate order details
• To provide customer support
• To process payments and payment-related requests
• To handle cancellations, returns, refunds, and exchanges
• To communicate with you regarding your order
• To improve our products, services, and website
• To prevent fraudulent or unauthorized transactions
• To comply with applicable legal and regulatory requirements
• To send promotional or marketing communications where you have provided appropriate consent

3. Payment Processing

Caveroo uses third-party payment service providers to securely process online payments.

When you choose to make an online payment, you may be redirected to or interact with a payment gateway such as Razorpay. Your payment information is processed by the payment gateway according to its applicable terms, privacy policy, and security practices.

Caveroo does not store your complete card number, CVV, UPI PIN, internet banking password, or other payment credentials on its own servers.

For more information about how Razorpay handles payment-related information, customers may refer to Razorpay's applicable privacy and security policies.

4. Cookies and Similar Technologies

Caveroo.in may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember items added to your shopping cart
• Maintain your shopping session
• Understand how visitors use our website
• Improve website performance
• Provide a better shopping experience
• Remember certain preferences

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment gateway providers
• Shipping and delivery partners
• Website and hosting service providers
• Technology and service providers
• Customer support service providers
• Government authorities or law-enforcement agencies where required by law

Information shared with service providers will be limited to what is reasonably necessary for them to perform their services.

6. Order and Delivery Information

To successfully process and deliver your order, we may share necessary information such as your name, phone number, and delivery address with our shipping or logistics partners.

This information is used only for purposes related to processing and delivering your order and providing related customer support.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

We encourage customers to use secure devices and networks when accessing our website and never share passwords, OTPs, UPI PINs, or other confidential payment credentials with anyone.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and maintain records of transactions
• Provide customer support
• Handle returns, cancellations, and refunds
• Meet legal, accounting, tax, and regulatory requirements
• Resolve disputes
• Prevent fraud and misuse

When personal information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for certain communications
• Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details provided below.

10. Marketing Communications

If you choose to subscribe to our emails or promotional communications, we may use your email address to send information about:

• New products
• New collections
• Special offers
• Sales
• Promotions
• Other Caveroo updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Order-related and essential service communications may still be sent when necessary to complete or manage your order.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, services, payment providers, social media platforms, or other external services.

Caveroo is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

12. Children's Privacy

Caveroo does not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

13. Fraud Prevention and Legal Compliance

We may collect, use, or share information where reasonably necessary to detect, investigate, prevent, or address:

• Fraudulent transactions
• Unauthorized activity
• Security incidents
• Abuse of our website
• Violations of our terms and policies
• Legal or regulatory requirements

We may provide information to government authorities, regulators, law-enforcement agencies, payment service providers, or other relevant parties where required or permitted by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

Any updated Privacy Policy will be published on this page with a revised effective date.

We encourage you to review this page periodically to stay informed about how we handle your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Caveroo.in
Location: Mumbai, India
Phone: +91 7208808641
Email: help@caveroo.in
Website: Caveroo.in

We will make reasonable efforts to respond to privacy-related queries and requests within a reasonable period.

Last Updated: September 2, 2026